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FAQ

Frequently Asked Questions

Lifts - Slopes - Alpine Coaster - Payments

Ski Area
Alpine Coaster
Parks & Attractions
Payments

Ski Area

No, the Planards pass is only valid for the Planards ski area.

No, everything is separate. Ski lessons are provided by ESF Chamonix, and equipment rental is available at Sport 2000.

Yes, all the ski lifts at Planards are subject to charges.

At the Sport 2000 store at Planards.

At the ESF Chamonix at Les Planards or in the city center of Chamonix.

Lockers are available at the Sport 2000 store.

No, insurance is optional and can be requested at an additional cost of €3.50 per day and per pass.

No, as in all ski areas in the valley, passes are for a full day or a minimum of 4 hours.

No, we do not refund used ski passes.

Yes, the Planards Ski Area is included in these passes.

No, the passes (day or 4-hour) are only valid on the day of purchase. However, you can purchase a pass in advance for another day (upon request).

No, passes are nominative. Each person must have their own pass to access the ski lifts.

No, the 4 hours start from the first passage through the gate (drag lift, chairlift).

Alpine Coaster

A ride on the alpine coaster (1 or 2 persons in the sled) is €9, 6 rides for €45, and 10 rides for €72. Tickets are not nominative and can be used as you like. They are valid for 1 year from the date of purchase.

The alpine coaster tickets are not nominative; you can use them as you wish. The tickets are valid for 1 year from the date of purchase.

The minimum age is 3 years, accompanied by an adult of at least 16 years old, and from 8 years old to drive.

In the case of heavy rain or thunderstorms, it may be necessary for your safety to temporarily stop our attractions (please note that there is no refund due to weather conditions). Alpine coaster tickets remain valid for one year from the date of purchase.

Yes, regardless of the number of people in the alpine coaster, the price is for one ride, not per person.

Yes, provided that the maximum weight of 150 kg is not exceeded.

The alpine coaster is not allowed for pregnant women.

The photo is priced at 4 euros, either 2 tokens or by credit card.

Your photo is stored in memory throughout the day of capture. It is then deleted. It is not possible to print it the next day.

No, we do not refund used alpine coaster tickets (even for 1 ride). The tickets are valid for 1 year from the date of purchase.

Yes, self-service kiosks are available (next to the alpine coaster starting point) for purchasing tickets (single ride, 6 rides, and 10 rides), only by credit card. You can also buy them online on our website; in this case, just go directly to the alpine coaster with your voucher (printed or on your phone).

The rail sled is without reservation. Simply arrive during our opening hours.

Yes, feel free to ask for assistance from the staff if needed.

No, the package is designed to be shared and is suitable for two adults and two children. You can always add additional sled rides, tokens, or bracelets if needed.

park & ATTRACTIONS

The attractions operate with tokens. It’s 1 or 2 tokens per game, depending on the attraction. There are token packages available.

You can purchase tokens individually or in packages at the entrance cashier of the park or at the self-service kiosks (credit card only) next to the sled starting point.

No, tokens are non-refundable; however, they are valid indefinitely, allowing you to use them on another day.

No, it’s not possible. Tokens are neither refunded nor exchanged.

Yes, dogs are allowed in the park.

There are picnic areas within the park.

No, no products from the Mont-Blanc Company are sold at Domaine des Planards.

Yes, feel free to ask for assistance from the staff if needed.

Yes, on the terrace of the restaurant, and they are accessible without the need to make a purchase

PAYMENTS

Yes, but no change is given.

Yes, with a minimum amount of 20 euros.

We only accept euros.

Promotional offers are only valid at the on-site cashier. Please present yourself at the cashier on the day of your visit with the required supporting documentation (if necessary).

No, the multipass does not cover the sled. There are also no promotional offers or freebies on the Chamonix Unlimited pass.

For large families or groups of people, there is the option of a 6-ride or 10-ride sled pack.

Yes, you get one free sled ride with the purchase of one, upon presentation of a valid Planards pass at the cashier (Day pass, 4-hour pass, or weekly pass).

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